Privacy Policy
Effective date: 2019
Thank you for visiting and trusting Rosalitacup. We are a handcrafted ceramic tableware store located in California, USA, dedicated to providing customers with products that combine warmth and quality. Protecting your privacy and personal information security is an important responsibility that we have long adhered to. This Privacy Policy will detail how we collect, use, protect and share your information, as well as the rights you enjoy as a user.
If you have any questions about this policy, please feel free to contact us through the following methods
📍 address: 25732 Taladro Cir., Mission Viejo, CA 92691
📧 email: fan@rosalitacup.com
I. Information Collection
When you visit the Rosalitacup website or make a purchase, we may collect the following types of information
Personal identity information
Name, email address, phone number, delivery address, etc., are used to complete the order and communicate.
Payment information
The relevant information required for payment (such as credit card number, billing address, etc.). Please note that these payment information are usually processed directly by third-party payment platforms (such as PayPal, Stripe), and we will not store your complete payment information for a long time.
Transaction and order information
Your shopping history, order records, purchase preferences, etc. are used to optimize product recommendations and customer service.
Technology and access information
This includes your IP address, browser type, operating system, access time, visited pages, etc., to enhance the website experience and security.
Cookies and similar technologies
We use Cookies to remember your preferences, improve website performance, and track website usage, so as to provide you with more personalized services.
Ii. Ways of Using Information
The information we collect is mainly used for the following purposes:
Order processing and delivery
Use your name, address and contact information to complete orders, shipments and after-sales communication.
Customer service
Reply to your inquiry, offer return and exchange support, and solve after-sales problems.
Website optimization and security
Analyze user behavior, improve website functions and user experience, and prevent fraud or illegal activities.
Personalized recommendation and marketing
Based on your purchase history and preferences, we recommend products that you might be interested in.
With your consent, we will send you promotional activities, new product launches or brand information via email.
Legal compliance
When necessary, disclose relevant information in accordance with laws, regulations or the requirements of relevant government authorities.
Iii. Protection of Information
We attach great importance to information security and take multiple measures to protect your data
Technical measures
Use SSL (Secure Sockets Layer Protocol) to encrypt and transmit your sensitive information.
Regularly update the system and security protection mechanisms to prevent data leakage or unauthorized access.
Management measures
Restrict access to users' personal data only to authorized employees.
Provide privacy and data protection training to employees to ensure they comply with relevant policies.
Payment security
Payments are handled by a trusted third-party payment platform, and Rosalitacup does not store complete credit card information.
Although we have made every effort to ensure information security, in the Internet environment, no transmission or storage method can guarantee 100% absolute security. Therefore, we encourage you to keep your login information safe when using your account.
Iv. Cookies Policy
The uses of Cookies
Save your login status and shopping cart information;
Analyze website traffic and usage habits;
Provide content and advertisements that better match your interests.
Your choice
You can disable Cookies in your browser Settings, but please note that this may cause some functions to fail to work properly.
V. Information Sharing
Rosalitacup respects your privacy and we promise not to sell or rent your personal information at will. The following situations may involve information sharing:
Service provider
We may share necessary information with logistics companies, payment platforms, website hosting service providers, etc. to complete orders and services.
Legal requirements
We may disclose your information when required by laws, regulations or court orders.
Business transfer
In the event of a merger, acquisition or asset transfer of Rosalitacup, your information may be transferred as part of the assets, but we will ensure that your privacy rights are protected.
Vi. Privacy of Minors
The website and services of Rosalitacup are mainly targeted at adults. If you are under 13 years old, please do not provide us with any personal information. If we discover that we have collected data of minors, we will immediately take measures to delete it.
Vii. User Rights
You have the following rights over your personal information:
Access rights
You can apply to us at any time for access to the information we have kept about you.
Right to correction
You can ask us to correct incorrect or incomplete information.
Right of deletion
In compliance with laws and regulations, you may request us to delete your personal information.
Right to withdraw consent
If you previously agreed to receive marketing emails, you can withdraw your consent at any time by clicking on the "Unsubscribe" button at the bottom of the email or contacting us via email.
Data portability right
Within the scope permitted by law, you have the right to request us to transfer your information to another service provider.
Viii. Third-party Links
Our official website may contain links to other websites. These third-party websites have their own independent privacy policies, and we cannot be held responsible for their content or practices. It is recommended that you carefully read the relevant privacy policy before your visit.
Ix. Update of the Privacy Policy
Rosalitacup reserves the right to modify this Privacy Policy at any time. When there are updates to the policy, we will announce them in a prominent position on the website or notify you by email. The updated policy takes effect immediately on the date of its release.
X. Contact Us
If you have any questions or concerns about this Privacy Policy, please feel free to contact us at any time
📍 address: 25732 Taladro Cir., Mission Viejo, CA 92691
📧 email: fan@rosalitacup.com
We will reply to your inquiry within 1-2 working days.