Terms of Service

Welcome to visit and use Rosalitacup (hereinafter referred to as "this website", "we" or "Rosalitacup"). Before using this website and related services, please read the following terms of service carefully. This clause applies to all users who visit, browse or shop through this website. By using this website, you agree and accept to be bound by the following terms. If you do not agree with any of the terms in this agreement, please stop using this website immediately.

Contact Information
📍 address: 25732 Taladro Cir., Mission Viejo, CA 92691
📧 email: fan@rosalitacup.com

I. Website Usage Qualification

You must be at least 18 years old or use this website under the supervision of a guardian.

You promise that all the registration or order information you provide is true, accurate and complete, and will be updated when necessary.

You must not use this website for any illegal or unauthorized purposes, including but not limited to infringing upon others' intellectual property rights, spreading false information or maliciously attacking the website system.

Ii. Products and Services

Rosalitacup specializes in handcrafted ceramic tableware. Each product is meticulously crafted by skilled artisans and may have minor differences. These differences are not flaws but unique marks of handcrafted items.

We make every effort to ensure that the product images, descriptions and colors are consistent with the actual product. However, due to different shooting lighting or display devices, there may be slight differences.

We reserve the right to change or update product information, prices or inventory status without prior notice.

Iii. Orders and Payments

By submitting an order, you indicate your intention to purchase the selected product and promise to pay the relevant fees.

The payment methods we accept will be clearly marked on the checkout page. All payments must be completed before shipment.

We reserve the right to cancel the order in the following circumstances:

Products are out of stock or have been discontinued.

The payment information is abnormal or cannot be verified.

We determine that the order involves fraud or risk.
If the order is cancelled, we will promptly notify and refund the amount already paid.

Iv. Distribution and Delivery

We will arrange for order processing and shipment after confirming the payment. For specific delivery policies, please refer to the "Delivery Policy" on the website.

The delivery time is an estimated value and may be affected by weather, traffic, logistics or other uncontrollable factors. Rosalitacup does not assume direct responsibility for delays caused by third-party logistics, but we will actively assist customers in resolving issues.

Once the product is delivered to the carrier, the risk is transferred to the customer.

V. Returns and Refunds

To ensure a smooth shopping experience, we have formulated a detailed "Return and Refund Policy". If you need to return the goods, you must contact us within the specified period and provide the relevant order information.

Returned products should be kept unused and their original packaging should be retained.

Personalized customized or discounted clearance products are generally not subject to returns, unless there are quality issues.

Vi. Intellectual Property Rights

All content on this website, including but not limited to text, images, designs, trademarks and logos, is owned by Rosalitacup or the relevant rights holders and is protected by intellectual property laws.

Without permission, no one may copy, modify, distribute or use it for commercial purposes.

Vii. User Behavior Norms

All operations performed by users on this website shall comply with laws, regulations and the terms of these terms.

You must not:

Registering or placing an order with false information;

Obtaining or attempting to obtain non-public data without authorization;

Publish defamatory, insulting, illegal or infringing content.

If a user violates the regulations, we reserve the right to suspend or terminate their account and have the right to pursue legal responsibility.

Viii. Limitation of Liability

The information provided on this website is for reference only. We make every effort to ensure its accuracy, but are not responsible for any losses caused by incomplete or incorrect content.

To the extent permitted by applicable law, Rosalitacup shall not be liable for any indirect losses, loss of profits or other incidental losses arising from the use of this website or the purchase of products.

We shall not be held responsible for any delay or failure in performance caused by force majeure, such as natural disasters, epidemics, strikes, transportation disruptions, etc.

Ix. Privacy Protection

We attach great importance to user privacy and promise to collect, use and protect your personal information in accordance with the Privacy Policy.

The user agrees that we may use your contact information (such as email address) to communicate with you about orders, after-sales services or promotional information when necessary.

X. Accounts and Security

Users are required to properly keep their accounts and passwords. They shall be solely responsible for any losses caused by account leakage.

If any abnormal activity is found in the account, please notify us immediately (email: fan@rosalitacup.com)
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Xi. Applicable Law and Dispute Resolution

This clause is governed by the laws of the State of California, United States.

In case of any dispute between the two parties, it shall first be resolved through friendly consultation. If the negotiation fails, the dispute will be submitted to the competent court in California for resolution.

Xii. Amendment of Terms

Rosalitacup reserves the right to modify or update these terms of service at any time. The modified content will be published on the website and take effect from the date of release.

It is recommended that users regularly review the terms and conditions to ensure they are aware of the latest regulations.

Thirteen. Contact us

If you have any questions about these terms or our services, please feel free to contact us at any time
📍 address: 25732 Taladro Cir., Mission Viejo, CA 92691
📧 email: fan@rosalitacup.com