Return and refund policy

At Rosalitacup, we sincerely thank you for choosing and trusting our handcrafted ceramic tableware. Each piece of work is crafted by hand with all our heart and soul. Due to the particularity of the craftsmanship, each ceramic piece may have subtle differences and unique textures, which is precisely the charm of handcrafted products. We understand that in online shopping, it is inevitable to encounter situations that do not fully meet expectations. Therefore, we have formulated the following return and refund policies to protect your rights and interests and also maintain the value of our handcrafted brand.

I. Applicable Conditions for Returns and Refunds

The product is in good condition.

Returned goods must remain in their original condition, unused, uncleaned and undamaged.

The original packaging (including the outer packaging box, fillers and any accompanying small cards or labels) must be retained.

Time limit for return application

Please submit a return or refund application within 14 days of receiving the goods.

Applications submitted more than 14 days ago will not be accepted by us. We apologize for any inconvenience.

The situation where returns are not allowed

The goods have been used or show obvious signs of wear and tear.

Customized products (such as special colors, exclusive engravings, personalized patterns, etc.);

Damage caused by improper personal operation of the customer, such as dropping, misuse of the dishwasher or microwave oven, etc.

For discount promotion clearance products, once sold, returns are not accepted unless there are quality issues.

Ii. Return Process

Submit the application

Please contact us by email within the specified time: 📧 fan@rosalitacup.com

Please provide the following information in the email

Order Number

Purchase time

Reasons for return

Clear product photos (If there are quality issues, please be sure to attach detailed photos)

Review and confirmation

We will review your application within 1-2 working days after receiving it and reply to you by email whether you meet the return conditions.

If the conditions are met, we will provide the return address and relevant instructions.

Return the goods

The customer is required to return the goods to: Within 7 working days after receiving the confirmation email
📍 25732 Taladro Cir., Mission Viejo, CA 92691

Please use a traceable logistics method and package properly to avoid damage during transportation.

Refund processing

We will return the refund to your original payment account within 5 to 7 working days after confirming receipt and checking that the goods are correct.

If the product shows signs of use, lacks packaging or is damaged due to the customer's responsibility, we reserve the right to refuse a refund or a partial refund.

Iii. Freight Description

For returns due to customer reasons (such as unsuitable size, not meeting expectations, etc.) : The return shipping cost shall be borne by the customer themselves.

In case of product quality issues or transportation damage: We will cover the return shipping cost or provide you with a free replacement.

Iv. Quality and Damage Assurance

We are well aware that ceramics are relatively fragile during transportation, so we will do our utmost to ensure safe packaging. However, if you find the goods damaged upon receipt, please contact us within 48 hours of receiving them and provide:

Photos of the exterior of the package

Photos of damaged goods

Express delivery tracking number

After verification, we will reissue the new product for you free of charge or process a full refund for you.

V. Refund Method

Credit/Debit card payment: The refund will be displayed on your bill within 7-10 working days after processing is completed.

PayPal or other third-party payment platforms: Usually, the funds will arrive within 3 to 5 working days.

Please note that the arrival time may vary depending on the processing procedures of the bank or payment platform.

Vi. Special Instructions for Customized Orders

Due to the uniqueness of customized products, we cannot accept return or refund requests based on personal preferences. However, if the customized goods are damaged during transportation or have serious quality issues, please do contact us and we will do our best to solve the problem for you.

Vii. Our Commitment

As a studio specializing in handcrafted ceramic tableware, Rosalitacup hopes that every customer can enjoy a pleasant shopping experience. Our return and refund policy is not only aimed at protecting consumers' rights and interests, but also at establishing a long-term and sincere trust relationship between the brand and customers.

We are well aware that what you choose is not merely a piece of tableware, but a life aesthetic with the warmth of handcrafting. For this reason, we will listen attentively to every customer's feedback, make timely improvements and provide the most appropriate after-sales service.

Viii. Contact Us

If you need a return or refund, please feel free to contact us at any time through the following methods:

📍 address: 25732 Taladro Cir., Mission Viejo, CA 92691
📧 email: fan@rosalitacup.com

We promise to respond to your request within 1-2 working days and provide you with clear and timely communication throughout the entire return and exchange process.